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Premium support - FAQ
Premium support - FAQ
Chris Traczyk avatar
Written by Chris Traczyk
Updated over a week ago

What is Premium Support?

Premium Support is a service for people who: 1. haven’t done outbound before but have the resources in-house to do it with additional strategic help from our side, 2. have a basic knowledge and experience of doing outbound but would like to become better at it with the help of an external expert.

How does Premium Support differ from Support?

All of Growbots clients have access to our live chat where our consultants are waiting to help them with questions regarding the tool, campaigns etc. With Premium Support, clients additionally get help with technical set up, as well as on-demand feedback on the campaigns they are creating along with insights on how to improve their performance.

What is included in the Premium Support?

Premium Support service includes: help from Outbound Strategy Consultant, help with technical setup, brainstorm sessions, feedback on targeting and campaigns, improvements to the account, as well as sharing the best outbound practices.

What will be my role in the outbound campaigns?

You are responsible for your outbound campaigns – starting from campaign creation to campaign optimization. Your Consultant’s role is to help you take your campaigns to the next level and make sure that your messages are well-written, the targeting you set is good etc.

What account optimization means?

Account optimization is a service dedicated for clients who have problems with targeting and who want to know if they are on the right track with their outbound activities, want to improve their results etc.

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