NOTE: Tracking opens is an organization-wide feature. You need to be an admin to change your organization’s settings.
This is how our click tracking works: we attach a small pixel to messages you send, which sends us a signal each time the message is being opened.
Thanks to open tracking you can see which of your prospects have opened your message. The aggregate data about clicks will be available in Statistics. You can also check the individual clicks just by looking at the small “eye” button next to the prospects’ name.
The accurate timestamps of the opens can be seen in the prospect’s logs. Tracking opens is turned on by default, however, since the tracking pixel we attach to messages may marginally affect the deliverability, you might want to turn it off. Here’s how:
- Go to Settings → Organization and scroll down to Organization settings.
- Click the Tracks opens of messages toggle to disable or reenable open tracking.
- That’s all!