BCC (Blind Carbon Copy) integration allows you to track your emails sent from Growbots in your CRM.
It’s a great option for tracking emails if your company Salesforce doesn’t support API. If you’re on one of the supported SFDC plans, we recommend you use our built-in Salesforce integration. Read more about connecting your Salesforce account here.
When you add a BCC email address, a copy is sent to your CRM for every email you send to your prospects. Modern CRMs offer a secret BCC address that you can use for tracking emails. Most of them will match the recipient’s email address to the lead in your system and add the messages received, in other cases where there is no lead matching, a new lead will be created.
BCC integration is not limited to secret addresses generated in CRMs, you can add any email address you want; that address will receive copies of all messages sent in email threads started in Growbots.
To set up BCC integration:
- Go to your CRM and obtain the BCC email address. Here are guides on how to do that for popular options:
- Go to Settings → Integrations
- Click BCC in the Add new CRM section.
- Paste in the address you received from your CRM and confirm by clicking Add.
NOTE: Some CRMs require you to add the email address to their system in order to accept emails from it. Make sure that all the addresses that you use to send campaigns from are added to the list.
That’s it! Once set up, the BCC will show up in the CRM section of the Integrations tab.