Growbots allows you to easily control how many messages a day are sent from your email channel. This feature is crucial since most email providers set a limit of messages that can be sent out within a day. This aspect is also crucial to protect your domain reputation and deliverability.
We usually recommend to contact your provider's support before setting up your daily sending limit, but in general the 150 messages/day on warmed-up email channel is a recommended number. However, when the new connected email channel was never used in outbound sales, we strongly suggest to warm it up first!
How to change the sending limit?
You can control the volume of daily messages for all your email channels separately. In order to change/set up your sending limit, go to Settings → Integrations → click on Edit under your email channel and then Next step to save the changes:
NOTE: Once some messages are already scheduled on the timeline, you will have to reschedule them, so that the timeline will be adjusted to your new sending limit (in this article you will find an instruction to do so).
There are also two situations when sending limits are not taken into account by the system:
- Automatic reschedule of Out of Office messages - daily sending limits won't be taken into account when the system automatically reschedules ooo replies from your prospects. Let's say your prospect will be back in the office on July 8 and your daily sending limit is full this day - the system will schedule this message to be sent on July 8 anyway. Do not worry though - these changes are usually very slight.
- Temporary sending errors - sometimes your email channel can experience undetected issues. As a result it's possible that your messages won't be send properly and will be marked as Temporary sending errors instead. It means that their status won't change to Sending error and this issue will only be visible in prospects' details. Each Temporary sending error message will be automatically rescheduled by the system. It's possible that the issue will fix itself and messages will be sent without any action from your side. Please bear in mind that Temporary sending errors rescheduling doesn't take daily sending limits into account.