What are credits?
If you want to generate prospects from the Growbots database, credits are the currency to pay for such a transaction.
Each credit ‘buys’ one prospect generated from Growbots. This means that if you have 10 credits, you can generate and contact 10 new prospects. You will also be charged 10 credits when you export 10 prospects. Your credits will be added to your account each month according to your plan. You can see the current number of credits and the time when you will get the next batch in the Dashboard in the upper left hand side:
If you want to contact prospects from your own database (upload them in Import campaign), no credits will be taken from your account.
Bounced and wrong emails
If you have generated a prospect from Growbots and the email address bounces, the system will refund the credit automatically.
If the prospect replies that they do not work in the company anymore or use a different email address - please tell us that this happened, and we can refund your credit based on the circumstances. This is not an automatic refund since we have to look at the emailed response. Also, you need to change the Stage of the prospect to Wrong email. You can do that by clicking on Actions and selecting Wrong email. You can simply contact us via email (email@example.com) or message our Customer Success team (via chat within the app).
Transferring and Deleting
If you transfer a prospect to another campaign to email them again, you won’t be charged with again!
If you delete the prospect, that prospect’s history will be wiped from your account and you will be able to generate them again. You will not be refunded when you delete a prospect. We advise not to delete prospects unless it's absolutely necessary. If you would like to send this person a different message, simply transfer them to another campaign.
Buying credits & changing your plan
You can make changes to your plan anytime you want - you just need to go to Settings -> Billing, where you can adjust the number of credits, as well as user seats and email accounts:
Should you want to make some bigger adjustments of your subscription, such as adding a Strategy Consultant or turning your plan into an Unlimited plan - just contact us via chat or at firstname.lastname@example.org.