If the prospect replied that they don't work in the company anymore and the email doesn't give you another email address to follow up - you can mark them as Wrong email (you can do that by clicking on Actions and selecting Wrong email) and contact our support via email (customers@growbots.com) or chat about that. This is not an automatic refund since we have to look at what the emailed response. If the email gives you another email address to follow up - you can easily import it to Growbots and send the same sequence to them. Read more...
Am I charged credits for generated email addresses for the incorrect person?
