FAQ
Answers to most pressing questions
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Creating campaigns
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I have my own contacts - can I contact them via Growbots?
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Where can I generate my prospects?
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Can I generate more than 50 prospects?
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I don’t want to generate some companies in any of my project - how can I exclude them?
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Can I exclude some job positions while generating prospects?
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Is there a possibility that I generate the same prospect in another campaign?
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Managing campaigns
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How can I pause a running campaign?
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How can I find out when the next message in a campaign will be sent?
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When I change my daily sending limits, does it have impact on the running campaigns?
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How can I check my results?
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What are the campaigns average rates?
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How can I check if my prospect opened my message?
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Messages
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What’s the difference between Template and Sequence?
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Can I personalize messages?
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Can I add an image to my message?
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Can I attach a file to my message?
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Why sometimes I can’t delete a message in Messages view?
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How do I create a perfect cold email?
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Settings
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What happens to my email when I connect it to Growbots?
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Where do I connect my email channel?
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Are there any daily sending limits?
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How many email channels can I connect to my account?
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Where do I connect Salesforce?
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Where do I connect HubSpot CRM?
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Credits & account
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Am I charged for importing my own prospects?
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Am I charged for email addresses that were generated in Growbots and had a bounced back email?
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Am I charged credits for generated email addresses for the incorrect person?
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If I transfer a prospect to another campaign to email them again, will I be charged?
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What happens when I delete a prospect?
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How can I buy more prospects or downgrade my plan?
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CNAME record
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What is DNS?
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What is a CNAME record in DNS settings?
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Which subdomain do we recommend?
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Can we have different domains for different channels?
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How are these links generated?
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How do I set up CNAME record?
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