FAQ

Answers to most pressing questions

  • Creating campaigns

    • I have my own contacts - can I contact them via Growbots?

    • Where can I generate my prospects? 

    • Can I generate more than 50 prospects?

    • I don’t want to generate some companies in any of my project - how can I exclude them?

    • Can I exclude some job positions while generating prospects?

    • Is there a possibility that I generate the same prospect in another campaign?

  • Managing campaigns

    • How can I pause a running campaign?

    • How can I find out when the next message in a campaign will be sent?

    • When I change my daily sending limits, does it have impact on the running campaigns?

    • How can I check my results?

    • What are the campaigns average rates?

    • How can I check if my prospect opened my message?

  • Messages

    • What’s the difference between Template and Sequence?

    • Can I personalize messages?

    • Can I add an image or a gif to my message?

    • Can I attach a file to my message?

    • Why sometimes I can’t delete a message in Messages view?

    • How do I create a perfect cold email?

  • Settings

    • What happens to my email when I connect it to Growbots?

    • Where do I connect my email account?

    • Are there any daily sending limits?

    • How many email accounts can I connect to my Growbots account?

    • Where do I connect Salesforce?

    • Where do I connect HubSpot CRM?

  • Credits & account

    • Am I charged for importing my own prospects?

    • Am I charged for email addresses that were generated in Growbots and had a bounced back email?

    • Am I charged credits for generated email addresses for the incorrect person?

    • If I transfer a prospect to another campaign to email them again, will I be charged?

    • What happens when I delete a prospect?

    • How can I add more credits or edit my subscription?

  • CNAME record

    • What is DNS?

    • What is a CNAME record in DNS settings?

    • Which subdomain does Growbots recommend as a Custom Tracking Domain?

    • Can we have different domains for different email accounts?

    • How are the links in my messages generated?

    • How do I set up CNAME record?