FAQ
Answers to most pressing questions
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Credits & account
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Am I charged for importing my own prospects?
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Am I charged for email addresses that were generated in Growbots and had a bounced back email?
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Am I charged credits for generated email addresses for the incorrect person?
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If I transfer a prospect to another campaign to email them again, will I be charged?
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Will my credits expire?
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Where can I see the amount of my credits?
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Settings
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How many email channels can I connect to my account?
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Are there any daily sending limits?
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Where do I connect my email channel?
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Where do I connect Salesforce?
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Where do I connect HubSpot CRM?
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Who can I exclude with Do-Not-Contact list?
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Messages
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What’s the difference between Template and Sequence?
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Can I personalize messages?
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Can I add an image to my message?
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Can I attach a file to my message?
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Why sometimes I can’t delete a message in Messages view?
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How do I create a perfect cold email?
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Creating campaigns
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I have my own contacts - can I contact them via Growbots?
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Where can I generate my prospects?
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Can I send a test campaign to myself first?
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How can I do A/B testing?
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Can I exclude some job positions while generating prospects?
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Is there a possibility that I generate the same prospect in another campaign?
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Managing campaigns
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How can I check my results?
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How can I check if my prospect opened my message?
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How can I check if my prospect replied?
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If my prospect replies I don’t want to send any more follow ups to them - how can I stop them?
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I received an out of office message and it was qualified as cold reply - how can I reschedule it?
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Can I check if my emails land in SPAM?
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CNAME record
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What is DNS?
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What is a CNAME record in DNS settings?
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Which subdomain do we recommend?
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Can we have different domains for different channels?
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How are these links generated?
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How do I set up CNAME record?
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