FAQ

Answers to most pressing questions

  • Credits & account

    • Am I charged for importing my own prospects?

    • Am I charged for email addresses that were generated in Growbots and had a bounced back email?

    • Am I charged credits for generated email addresses for the incorrect person?

    • If I transfer a prospect to another campaign to email them again, will I be charged?

    • Will my credits expire?

    • Where can I see the amount of my credits?

  • Settings

    • How many email channels can I connect to my account?

    • Are there any daily sending limits?

    • Where do I connect my email channel?

    • Where do I connect Salesforce?

    • Where do I connect HubSpot CRM?

    • Who can I exclude with Do-Not-Contact list?

  • Messages

    • What’s the difference between Template and Sequence?

    • Can I personalize messages?

    • Can I add an image to my message?

    • Can I attach a file to my message?

    • Why sometimes I can’t delete a message in Messages view?

    • How do I create a perfect cold email?

  • Creating campaigns

    • I have my own contacts - can I contact them via Growbots?

    • Where can I generate my prospects? 

    • Can I send a test campaign to myself first?

    • How can I do A/B testing?

    • Can I exclude some job positions while generating prospects?

    • Is there a possibility that I generate the same prospect in another campaign?

  • Managing campaigns

    • How can I check my results?

    • I cannot pin campaigns or messages anymore - is there another way to organize them?

    • How can I check if my prospect opened my message?

    • How can I check if my prospect replied? 

    • If my prospect replies I don’t want to send any more follow ups to them - how can I stop them?

    • I received an out of office message and it was qualified as cold reply - how can I reschedule it?

  • CNAME record

    • What is DNS?

    • What is a CNAME record in DNS settings?

    • Which subdomain do we recommend?

    • Can we have different domains for different channels?

    • How are these links generated?

    • How do I set up CNAME record?