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Growbots allows you to easily control how many messages a day are sent from your email account. This feature is crucial, since most email providers set a limit of messages that can be sent out within a day. This aspect is also crucial to protect your domain reputation and deliverability.

We usually recommend contacting your provider's support before setting up your daily sending limit, but in general, the 150 messages/day on the warmed-up email account is a recommended number. However, when the newly connected email account was never used in outbound sales, we strongly suggest warming it up first! Now you can use our own tool called Warmbots to do that.

When should I change the sending limit?

Adjusting your sending limits is especially important in two cases:

  1. While you warm up your inbox. If you're starting to use a new inbox for your Growbots campaigns, it's important to gradually warm it up. You can do that by using Warmbots.
    - If it's a brand new account, we recommend to start sending out your campaigns with the limit set to about 30 messages/day. Then you can increase it every two weeks by about 20-30.
    - If it's an account that was used in email campaigns before, you can set it up to 100 messages/day and increase it by 25 messages/day.
    Remember that we recommend not to set up your daily sending limits to more than 150 messages/day.

  2. When you notice that your email account is facing some deliverability issues - you either see an increase in your Warmbots SPAM rate, or a radical decrease in your open rates - we recommend lowering the sending limits to about 30/day, and start increasing them again gradually once the deliverability improves.

How to change the sending limit?

You can control the volume of daily messages for all your email accounts separately. In order to change/set up your sending limit, go to Settings → Integrations → click on Edit under your email account, and then Next step to save the changes:

Reschedule your prospects

Once you made the changes to your sending limits, your prospects will not get rescheduled automatically, which means that their messages are scheduled with accordance to the original sending limits. No need to worry, it can be easily adjusted!

First of all, when you click save after adjusting the limits, our app will give you the option to reschedule those prospects:

If you don't do that, you can still easily do it by going to the My prospects section of the app, switching the tab to In progress, selecting all the prospects and clicking Actions -> Reschedule:

Exceptions

There are two situations when sending limits are not taken into account by the system:

  1. Automatic reschedule of Out of Office messages - daily sending limits won't be taken into account when the system automatically reschedules ooo replies from your prospects. Let's say your prospect will be back in the office on July 8 and your daily sending limit is full this day - the system will schedule this message to be sent on July 8 anyway. Do not worry though - these changes are usually very slight.

  2. Temporary sending errors - sometimes your email account can experience undetected issues. As a result, it's possible that your messages won't be sent properly and will be marked as Temporary sending errors instead. It means that their status won't change to Sending error and this issue will only be visible in prospects' details. Each Temporary sending error message will be automatically rescheduled by the system. It's possible that the issue will fix itself and messages will be sent without any action from your side. Please bear in mind that Temporary sending errors rescheduling doesn't take daily sending limits into account.

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