How can I add more credits or edit my subscription?

You can make all these changes yourself within your Growbots account - just go to Settings -> Billing.

If you'd like to switch to a different plan entirely (for example, to a PRO plan) or can't see the option to adjust your subscription in the billing section, then please contact us via chat or at customers@growbots.com.

Where can I see the amount of my credits?

You can see the amount of credits you have on your main Dashboard on the top left-hand side of the screen.

If I transfer a prospect to another campaign to email them again, will I be charged with a credit?

No, you won’t be charged once again, you’re only charged once when you first schedule prospects.

Am I charged credits for generating wrong email address?

If the prospect replied that they don't work in the company anymore and the email doesn't give you another email address to follow up - you can mark them as Wrong email (you can do that by clicking on Actions and selecting Wrong email) and contact our support via email (customers@growbots.com) or chat about that. This is not an automatic refund since we have to look at what the emailed response. If the email gives you another email address to follow up - you can easily import it to Growbots and send the same sequence to them. Read more


Am I charged for bounced emails?

If your email bounces due to the email address being incorrect, you will automatically get your credit refunded.

Am I charged for importing my own prospects?

You can import your own prospect data and email out of Growbots without impacting your credit balance.

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