← Previous article | Next article →

Statuses are assigned to all prospects according to their reactions, progress of the campaign or alerts:

warm reply

- our algorithm classified the reply as a positive one

cold_reply.png

- our algorithm classified the reply as a negative one

out_of_office.png

- you received an out of office reply

However, if you don't agree with the system's automatic choice, you can change the prospect's reply status (Actions -> Change reply's status):

change_status.png
exported.png

- prospect has been exported without sending any campaigns

unsubscribed.png

- prospect clicked on an unsubscribe link

scheduled.png

- campaign has been scheduled but no emails were sent yet

contacted.png

- at least one email has been sent

unresponsive.png

- entire campaign has been sent and the prospect hasn’t replied

manually_paused.png

- you paused the campaign

hold.png

- you qualified/unqualified the prospect before the first message was sent

sending_error.png

- we were unable to send the most recent email in the cadence due to sync problems with your email account

email_bounced.png

- we received a bounced reply: the email address is invalid. Our system automatically gives you back credits for all prospects with the status Email bounced

email_disconnected.png

- you have disconnected the email account used in this campaign and we couldn’t send emails

processing.png

- whenever you are doing some operations on prospects (like pausing), they get Processing status which means that some operations are being done in the background. If everything goes right, the status will change (you can try refreshing), but if it gets stuck for some reason you can pick Unmark processing options which will revert the change back to the previous status.

← Previous article | Next article →

Did this answer your question?