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Email accounts - FAQ
Email accounts - FAQ
Chris Traczyk avatar
Written by Chris Traczyk
Updated over a week ago

What email address should I use for outbound?

We recommend either using emails which have already been used in email outreach, or creating brand new email account(s) specifically for outbound, rather than using your personal email address, so that the outbound communication and, for example, email suspensions don’t affect your day-to-day work. The email should be a personal email, rather than a position-based email (such as sales@yourdomain or contact@yourdomain.com), and it’s best to create such email(s) in the name of a high-level decision maker – it can improve the reply rates!

Where do I connect my email account?

You need to go to Setting Integrations Add new email account. If you use Gmail, we recommend choosing the first Gmail option to connect it via IMAP/SMTP (instruction) to fully use our warm-up tool Warmbots. However, you can also connect it with the second button - through Google API. If you use Outlook - choose Outlook. If you use any other email provider - choose OTHER. First, the system will check the setting prepared for your email provider. Read more

How do I connect an Outlook email account?

Due to some Microsoft-specific settings, the Outlook integration will always automatically connect the email you’re currently logged into in Outlook on your device. So in order to connect a different email address to Growbots, you need to either log into this particular email in Outlook first, or use an incognito window.

I’m not using Gmail or Outlook email - what do I need to connect my email to Growbots?

You can integrate all sorts of emails not hosted on Gmail or Outlook, as long as they have active IMAP, SMTP and a valid SSL certificate. While connecting the email, you’ll be asked to provide your IMAP and SMTP ports – if you don’t know them, you should be able to find them in your email provider’s help page. Alternatively, it’s a good idea to reach out to the email provider’s customer support team or to your IT admin. Here we have some of the most common IMAP and SMTP settings: click!

Are there any daily sending limits?

You can set up your daily sending limits for each of your email account connected to Growbots in Settings Integrations Email accounts Actions Edit Settings.
Read more

How many messages should I send daily?

We recommend not to send more than 100 messages a day per one email account. Email providers set a limit of messages that can be sent out within a day (in Gmail, it is 100 messages overall). This aspect is also crucial to protect your domain reputation. Read more

How many email accounts can I connect to my Growbots account?

If you're on the old pricing (before June 5th 2024), the number of email accounts that you can connect depends on the type of plan that you have purchased with Growbots - Outreach and All-in-One packages originally have only one email account included, PRO plan has two email accounts per user seat (6 altogether). If you need more email accounts connected, you can upgrade your subscription in Settings → Billing or by writing to us at customers@growbots.com.

However, if you're on the new pricing (after June 5th 2024), you can connect unlimited number of emails, but their sending limits cannot exceed the number of messages you have bought in your subscription.

When I change my daily sending limits, does it have an impact on the running campaigns?

To adjust the running campaigns to the new sending limits, you need to reschedule them. When you change the limit, our platform will ask you if you'd like to reschedule your prospects, which will adjust your timeline with regard to your new sending limits.

If you don't do it that way, you just need to go to My contacts, use the Step In progress filter, select all the "In progress" prospects and click on ActionsReschedule. Read more

Why did my email get disconnected and how to reconnect it?

Your email can get disconnected from Growbots for a couple of reasons, the most common one being a password change. The other reason could be the fact this email got suspended by the email provider, which is perfectly normal while doing email campaigns. You can reactivate a suspended Gmail account in your Google Admin, and in case you’re using a different email provider – it should be possible in your admin panel or by contacting the email provider. In either case, you can reconnect the email in Settings → Integrations by clicking the “Reconnect” button or, in some cases, by deleting and re-adding the account.

What does the SPF / DKIM / DMARC notification mean?

These notifications are there to inform you that your domain is not set up according to our best practices, which can affect your deliverability and results due to your messages landing in SPAM. In this article you’ll find step-by-step instructions on how to set up your domain for email outreach.

NOTE: Deliverability setup → As of February 1, 2024, new email sender requirements by Google and Yahoo! require email authentication from custom domains. Non-compliant emails risk being marked as spam or not delivered. Repeated offenses may lead to domain blacklisting. Our Done For You service offers two levels to help ensure compliance - a basic one, and an advanced one. Learn more about it here: click!

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